Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return or for other questions, please contact us.

If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

 

Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item so that we can assess and resolve the problem.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), customised products (such as special orders or personalised items) and personal care products that have been opened (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or comments about your specific item.

Unfortunately, we cannot accept returns for clearance items or gift vouchers.

 

Exchange
The quickest way to make sure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-day reflection period
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.

 

Compensation
We will notify you once we have received and verified your return and let you know whether the refund has been approved or not. If the refund is approved, you will be compensated accordingly. Please note that it may take some time to process this
If more than 15 working days have passed since we approved your return, please contact us.